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Frequently Asked Questions of Environmental Climatic Test Chamber


FRENQUENTLY ASKED QUESTIONS



  • Q 1:  What products does your company produce?
  • A 1:  Haida is professional manufacturer for Testing Equipment since 2004.


  • Q 2:  How is your machine delivery term?
  • A 2:  Standard Machine is 20 working days. Tailor made machine is 30-40 working days.


  • Q 3:  How is your payment term?
  • A 3:  TT 50% advance and balance before delivery of goods


  • Q 4:  Can you accept L/C?
  • A 4:  Yes sure, we can accept L/C at sight.


  • Q 5:  What is the warranty?
  • A 5:  One-year warranty on all nonexpendable parts, labor is not covered. Warranty coverage 
                  excludes shipment.


  • Q 6:  Comparing with other suppliers, what is your company’s advantage?
  • A 6:  We have own R&D team for machines improvement, QC team for machines quality control

           and after-sales support team who can communicate in English and provide on-site service

           for timely support.

 
  • Q 7:  Do you have agent in XX and how is support when machine has problems.
  • A 7:  Yes, we have agent who can provide local service for you.

             In XX, we are also looking for suitable agent. But don’t worry, we have technical support team

            who can communicate in English to provide timely service by whatsapp & skype/video

            conference/remote service control when you need support.


  • Q 8:  Your price in Alibaba is only $1000, but your price on quotation is too expensive, why?
  • A 8:  Sorry to make you confused but please refer to our formal quotation price. Website price is
                  issued by our E-commerce team for reference only.


  • Q 9:  How many staffs in your company?
  • A 9:  There are almost 300 person in our company.


  • Q10: Does your machine have CE certificate? You know it is very important for us.
  • A10:  Yes, I see and don’t worry. We can apply for CE certificate for you.


  • Q11: How is your after- service?
  • A11: We have very professional and experienced after-sales support team who can communicate

           in English well, they will contact you back within 24 hours after received your feedback,

           and then provide the solution for you within 48hours, they can support you by various methods,

           like Email/WhatsApp/Skype/Video conference/ Teamviewer for remote service.


  • Q12:  Do you have customer in XX country? 
                  Can I contact them for reference before we make decision?
  • A12:  Yes, we have, such as XX company, while I need ask them for permission first before I share their
                   contact information for you, please kindly understand.


  • Q13:  Can you arrange the shipping to our office directly?
  • Q13:  Sure, we can offer you the shipping at DDU term, which means the door to door shipping,
                   and your side only needs to pay the import and custom tax at your country.


  • Q14:  How about the valid period about your calibration 
                  and how can we calibrate the machine after that?
  • A14:  Normally the valid period is one year,
                   after that we have annual calibration service for our customer.    

  • Q15: Your price is the highest in all X offers, why?
  • A15:  I believe HD’s price is not the lowest one, but also we are not the highest one,

            you would definitely get the equivalence of machine and service 

            from our company if you deal with us.


  • Q16:  If you agree 30% discount, then we can sign the order soon, ok?
  • A16:  Many thanks for your support and trust in our products, I also hope to be one of your supplier,

            while your price is unacceptable, in consider of our long term cooperation,

            I will try my best to bargain with my manager to get the best discount for you.



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